Vulnerable customers

We offer advice including home heating suggestions, information about special controls and handles for appliances, and the special services available through our Careline Service. 

Call our Careline for more help and advice.

T: 0800 622 838 (Lines are open 8am – 5pm weekdays)

Help is also available on the Keep Warm Keep Well website. Keep Warm Keep Well is a national campaign to reduce cold-related illness and deaths during winter.